Privacy Policy
Last updated: August 2026
1. Purpose and Scope
This Privacy Policy explains how flexewo collects, uses, stores and protects personal information when you visit https://flexewo.com/, contact flexewo or request a flexewo service.
This Policy is intended to support compliance with the data-protection and privacy requirements applicable in the Republic of Benin, including the relevant provisions of the Digital Code. It is an information notice and does not treat every use of personal information as automatically accepted merely because a person visits the Website.
2. Information We May Collect
2.1 Information you provide
- identity and contact information, such as name, company name, email address, telephone number and address;
- details contained in enquiries, booking requests, membership applications or service instructions;
- billing, invoicing and payment-related information, excluding full payment-card data where payment is handled by an independent provider;
- identity, company-registration or compliance documents required for business-address, virtual-office or regulated support services;
- communications, feedback, complaints and records of customer-support interactions; and
- documents, images or other information you choose to submit for a requested service.
2.2 Information collected automatically
When you use the Website, limited technical information may be recorded, such as IP address, browser and device type, operating system, referring page, pages visited, date and time, language preference, security events and cookie choices. The actual data collected depends on the Website’s active technical tools.
2.3 Information from other sources
Where appropriate, flexewo may receive information from an authorised representative, employer, business partner, payment provider or public register when necessary to process a request, confirm authority, prevent fraud or comply with legal obligations.
3. Why We Use Personal Information
flexewo may use personal information to:
- respond to enquiries and communicate about flexewo services, availability and relevant offers;
- prepare quotations and process booking, membership and service requests;
- provide workspaces, business-address, virtual-office, communication, secretarial, BPO and related business-support services;
- verify identity, authority and supporting documents where required;
- manage payments, invoices, customer records and service administration;
- operate, secure, troubleshoot and improve the Website and service experience;
- prevent fraud, misuse and security incidents;
- handle requests, complaints and disputes; and
- comply with legal, regulatory, accounting and reporting obligations.
flexewo does not sell or rent personal information and does not use it for third-party advertising or advertising profiling.
4. Basis for Processing
Depending on the circumstances, flexewo processes personal information because it is necessary to respond to a request or perform a contract, comply with a legal obligation, protect legitimate operational or security interests, or because the person has given valid consent. Where processing is based on consent, consent may be withdrawn for future processing, subject to legal and contractual requirements.
5. Communications About flexewo Services
flexewo may use contact details to answer requests and communicate information about its own services, updates and relevant offers. Where consent is required for promotional communications, flexewo will seek it. Recipients may ask to stop receiving optional promotional communications at any time. Service, security, billing and contractual messages may still be sent when necessary.
6. Sharing of Personal Information
Access to personal information is limited to authorised flexewo personnel who need it for their duties. Where necessary, information may also be shared with service providers supporting website hosting, email, communications, payments, IT security, professional advice, delivery or another requested service. Such providers should receive only the information needed for their role and must handle it under appropriate confidentiality and security obligations.
Information may also be disclosed where required by law, a competent authority or legal process; to protect rights, safety and security; or in connection with a business reorganisation subject to appropriate safeguards. flexewo does not share personal information with third parties for their own advertising purposes.
7. International Storage and Transfers
Where personal information is stored or processed outside the Republic of Benin, flexewo will apply the safeguards and formalities required by applicable law.
8. Retention
flexewo keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, customer support, accounting, dispute management and compliance with legal obligations. Retention periods vary by category of information and applicable requirements. When information is no longer required, it will be deleted, anonymised or securely archived where continued retention is legally required.
9. Security
flexewo uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or destruction. Access is limited according to operational need. However, no internet transmission or storage system can be guaranteed to be completely secure.
10. Your Rights
Subject to applicable law and any lawful limitations, you may request access to your personal information, ask questions about its processing, request correction or deletion, object to or restrict certain processing, request portability where applicable, withdraw consent for future processing, or seek redress.
To exercise a right, contact flexewo using the details below. flexewo may request reasonable information to verify identity and authority before acting. You may also lodge a complaint with the Autorité de Protection des Données Personnelles (APDP) in the Republic of Benin.
11. Children
The Website and flexewo’s commercial services are not directed to children. flexewo does not knowingly collect personal information from persons under 18 through the Website. If such information is identified, flexewo will take appropriate steps to delete it, unless retention is legally required.
12. Third-Party Websites
The Website may link to third-party websites or services. Their privacy practices are governed by their own policies, and flexewo is not responsible for content or processing that it does not control.
13. Changes to This Policy
flexewo may update this Policy to reflect changes in services, technology or legal requirements. The updated version will be posted on the Website with a revised effective date.
14. Contact and Complaints
Privacy questions and requests may be sent to info@flexewo.com or through the Contact page at https://flexewo.com/.
The APDP may be contacted through its official website at https://apdp.bj/.